Yes! We provide tiered wholesale pricing based on order volume. Discounts and pricing details for bulk orders are available on our homepage banner or by contacting our dedicated wholesale support team.
DayJewel is a wholesale-focused supplier. While single-item orders are technically supported, they often lead to higher per-unit shipping and handling costs. For best value and efficiency, we recommend purchasing multiple pieces per style or in bulk quantities.
⚠️ Note: Orders that are too small or fragmented may be reviewed and cancelled, with a refund issued. In such cases, our team will recommend more cost-effective wholesale options.
Yes. Cancellation depends on how soon you request it:
| Time After Purchase | Refund Policy |
|---|---|
| Within 6 hrs | 100% refund |
| 6–12 hrs | 70% refund (30% fee) |
| 12–24 hrs | 20% refund (80% fee) |
| 24+ hrs | Can not cancel |
To cancel, email: support@dayjewel.com with subject line: Cancellation Request
We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Amex, Meta Pay and more.
We support all major currencies, including but not limited to:
USD (US Dollar), EUR (Euro), GBP (British Pound), CAD (Canadian Dollar), AUD (Australian Dollar), NZD (New Zealand Dollar), SGD (Singapore Dollar), JPY (Japanese Yen) and more.
Payments will be processed in the currency you select at checkout.
Most of our products are shipped directly from our warehouse in China for wholesale efficiency.
Our US headquarters coordinates customer service, order management, and ensures smooth communication with our international clients.
We ship worldwide. Whether you're located in North America, Europe, Asia, the Middle East, or Oceania, we've got you covered.
Our global logistics partners ensure fast and reliable delivery to most destinations. Please note that shipping times and available carriers may vary depending on your location.
Shipping costs depend on order volume, destination, and shipping method.
Bulk orders are shipped via air freight or ocean freight, optimized for wholesale efficiency.
For large orders, discounted shipping rates are available.
If you prefer using your own freight forwarder or logistics agent, please contact support@dayjewel.com.
Processing: 3–5 business days
Shipping time: depends on destination and method (shown at checkout)
Yes. Please email support@dayjewel.com with your agent’s details, and we will coordinate shipping for your bulk order.
You will receive tracking information via email once your order has shipped. You can also monitor your order status in your DayJewel wholesale account.
Returns and exchanges are accepted only if items are defective or incorrectly shipped.
We do not accept returns based on preference or unsold inventory.
We work with trusted logistics partners to minimize delays. If your order is significantly delayed for reasons not related to customs clearance, we will provide solutions tailored for wholesale clients, such as:
For urgent shipments, we recommend using your own freight forwarder. Please contact our support team if you would like to explore this option.
Our wholesale support team is available Monday–Friday, 9:00–18:00 (GMT+0).
We aim to respond to all inquiries within 24 hours.
For urgent questions, email support@dayjewel.com for priority response.