Yes. We provide tiered wholesale pricing based on order volume. Discounts and pricing details for bulk orders are available on our homepage banner or by contacting our wholesale support team.
DayJewel is a wholesale-focused supplier. While single-item orders are technically supported, they often lead to higher per-unit shipping and handling costs. For best value and efficiency, we recommend purchasing multiple pieces per style or in bulk quantities.
Note: Orders that are too small or fragmented may be reviewed and canceled, with a refund issued. In such cases, our team will recommend more cost-effective wholesale options.
Yes. Cancellation depends on how soon you request it.
To cancel, email support@dayjewel.com with subject line: Cancellation Request.
| Time After Purchase | Refund Policy |
|---|---|
| Within 6 hrs | 100% refund |
| 6-12 hrs | 70% refund (30% fee) |
| 12-24 hrs | 20% refund (80% fee) |
| 24+ hrs | Cannot cancel |
We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Amex, Meta Pay and more.
We support major currencies including USD, EUR, GBP, CAD, AUD, NZD, SGD, JPY and more.
Payments are processed in the currency selected at checkout.
Most products are shipped directly from our warehouse in China for wholesale efficiency. Our US headquarters coordinates customer service and order management.
We ship to most countries and regions worldwide.
Available shipping channels, transit time estimates, and customs handling options vary by destination and route availability.
Shipping fees are calculated by destination, shipping method, and billing weight.
Billing weight uses the greater of actual weight and volumetric weight, and most routes use a first-weight plus additional-weight tier model.
Economy sea freight is typically available only after the route minimum billing weight is reached (commonly 10kg).
Some products tagged as free_shipping can unlock free Standard Shipping after the tagged-items subtotal reaches the threshold in eligible countries. This does not apply to all methods (for example, Express and Sea).
Processing usually takes 2-5 business days after payment confirmation.
Typical transit windows are around 7-15 business days for Standard, 3-6 business days for Express, and 20-45 business days for Economy Sea, depending on destination.
Final available methods and estimated timelines are shown at checkout before payment.
Yes. Email support@dayjewel.com with your agent details and we will coordinate shipping for your bulk order.
You will receive tracking details by email once the package is dispatched. You can also track status in your DayJewel account.
Returns and exchanges are accepted only for defective items or incorrect shipments.
We do not accept returns based on preference or unsold inventory.
If your order is significantly delayed for reasons unrelated to customs clearance, we can provide wholesale-focused solutions.
Our wholesale support team is available Monday-Friday, 9:00-18:00 (GMT+0).
We aim to respond within 24 hours. For urgent questions, email support@dayjewel.com.
