Return Policy

Last updated on: March 13, 2026

Defective Products

• Wholesale customers have 30 days from receipt to request return or exchange for defective items.
• DayJewel covers all shipping and handling costs for defective products.

Non-defective Products

• Returns for non-defective products are generally not accepted for wholesale orders due to the volume and logistics cost.
• In exceptional cases, contact support@dayjewel.com to discuss possible solutions; shipping costs will be the customer's responsibility.

Return Process

• Take photos of the defective item(s) and describe the issue.
• Email support@dayjewel.com with subject line: "Return Request: Order # + Product Item #".
• Our wholesale support team will assess the request and respond within 24 hours.
• Upon approval, DayJewel will provide a return address and instructions.
• Refunds or store credit will be issued once the return is received and inspected.

Important Notes

• All returned items must be unused, undamaged, and in original packaging.
• We cannot process returns for items that have been used, altered, or damaged by the customer.
• For bulk orders, please contact support prior to shipping any returns to ensure efficiency.